Burke is committed to providing quality behavioral health care services to the residents of East Texas.

Our organization adheres to state and federal law as well as best practices in serving the needs of our community.
To learn more, please see Burke’s documents below.

• Burke Quality Management Plan – English / Spanish
• Burke Code of Conduct and Compliance Plan – English / Spanish
• Burke List of Contracted Service Providers
• Burke Charity Care Policy – English / Spanish
• Consolidated Local Service Plan – English / Spanish
• Local Plan and Network Development – English / Spanish
• Local Provider Network Development Plan DRAFT FY25
• Local Plan for IDD Authority (LIDDA) Services – English / Spanish
• Burke Statement of Nondiscrimination and Access to Services
• Notice of Privacy Practices – English / Spanish

Consumers, families, representatives, advocates, consumers, or concerned citizens who have a complaint regarding abuse, neglect, or exploitation of an individual receiving services are urged to report it to the Texas Department of Family and Protective Services’ toll-free hotline (1-800-647-7418). The identity of the complainant is kept entirely confidential.

If you want to report concerns regarding Burke’s compliance with state and federal laws, please call the Burke Compliance Officer at 936-639-1141 or use our online compliance form.

Burke is accredited by the Joint Commission. Joint Commission standards address organizational quality of care issues and the safety of the environment in which care is provided. If you have concerns about the care provided or safety at Burke, you are encouraged to discuss this with the program manager.

You may also discuss your concerns with Catherine Uribe, the Burke Rights Protection Officer. If your concerns cannot be resolved at these levels, you are encouraged to contact the Joint Commission. Please note that the Joint Commission will only take complaints in writing.

Catherine Uribe
Burke Rights Protection Officer
2001 South Medford Drive
Lufkin, Texas 75901
936-639-1141
email: burkeRPO@myburke.org

Joint Commission: Division of Accreditation Operations
Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
@jointcommission.org/report_a_complaint.aspx

This information is posted in accordance with the Joint Commission’s requirements and those of other entities.