Burke is committed to providing quality behavioral health care services to East Texas residents.

Our organization follows state and federal law and best practices to meet our community’s needs.
To learn more, please see Burke’s documents below.

• Burke Quality Management Plan – English / Spanish
• Burke Code of Conduct and Compliance Plan – English / Spanish
• Burke List of Contracted Service Providers
• Burke Charity Care Policy – English / Spanish
• Consolidated Local Service Plan – English / Spanish
• Local Provider Network Development Plan – English / Spanish
• Local Plan for IDD Authority (LIDDA) Services – English / Spanish
• Burke Statement of Nondiscrimination and Access to Services
• Notice of Privacy Practices – English / Spanish
• Mental Health Service Descriptions – English / Spanish

Consumers, families, representatives, advocates, or concerned citizens with a complaint about abuse, neglect, or exploitation of an individual receiving services are urged to report it to the Texas Department of Family and Protective Services’ toll-free hotline (1-800-647-7418). The complainant’s identity is kept entirely confidential.

To report concerns about Burke’s compliance with state and federal laws, call the Burke Compliance Officer at 936-639-1141 or use our online compliance form.

For information on submitting complaints or accessing records related to services provided by licensed counseling staff, please click here.

You may also discuss your concerns with Catherine Uribe, the Burke Rights Protection Officer.
Catherine Uribe
Burke Rights Protection Officer
2001 South Medford Drive
Lufkin, Texas 75901
936-639-1141
email: burkeRPO@myburke.org