New Patient Information
What is Intake?
Intake is the process of gathering information to determine what services would be best to help you in your recovery. As required by our contract with the State of Texas, we collect information on symptoms, experiences, behaviors, substance abuse, past treatment (what worked, what didn’t), general health, family history, strengths, and support system. Sensitive and personal information will is sought only to assure proper care and services. All of this information is important in determining your diagnosis and an appropriate plan of care. Additionally, other processes necessary to our system are done, such as going over client rights and privacy practices and getting consents signed to send for records of other providers.
Why did I need to bring ID and proof of residency?
Burke has a contract with the State of Texas to provide services in the counties we serve. According to our contract, we must verify you live in our service area. Burke serves the following counties: Angelina, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, and Tyler. If you bring in a minor for services, we must verify you are the legally authorized representative of the child. Items such as birth certificate, ID’s, or custody agreements may be necessary.
Why do I have to wait so long?
Burke does intake in five different buildings and on a first come first serve basis. When you walk in for an intake, you are put on the same list regardless of what building you visit. Intakes are done in order regardless of which building visited; intake staff see people both face to face and through televideo equipment. So, even though you may be the only person waiting for intake in one waiting room, you may be behind other people that you don’t see because they are waiting in other buildings. We know waiting is hard, and work to make it fair to everyone.
Why did someone in the room with me get called back before me?
If someone has had a recent psychiatric diagnosis by a mental health professional, he or she does not have to go through the entire process and will not need to see one of our licensed staff. Because intake assists with other clinic functions, they may be coming in for something other than intake.
I’ve been here for hours! When will I be seen?
Because we have a walk-in model, we don’t know how long it will be for anyone waiting. We can assure you that if you get here before 3 pm, and if you don’t leave before your name is called, you will be seen.
Will I see a doctor today?
You will not. Intake is a process to see if you are eligible for services, what services would benefit you the most, and entry into those services. The only service you will get at the time of intake is assessment and information about services. You will also be scheduled appointments as are suited to your identified needs.