What is Intake?

Intake is how we get information about you to decide what services would be best to help you. Burke’s contract with the State of Texas requires us to ask about your symptoms, experiences, behaviors, past treatment (what worked, what didn’t), health, family history, strengths, and support system. This information is used to form your diagnosis and a plan of care. Intake is also used to go over your rights and responsibilities as a client.

What documents may be requested at Intake?

Adults: 

• Identification card
• Social Security Card
• Proof of Residence
• Proof of Income
• Insurance Card (if you are insured)

Minors:

• Proof of residence
• Guardian’s Identification
• Guardian’s proof of income
• Child’s Insurance card
• Child’s Social Security Card
• Child’s Birth Certificate
• Other papers that show you can consent to the child’s care (such as court orders) if needed

Why are these documents being requested?

Your ID and Social Security Card help us confirm who you are and the legal name that must be used.

Burke is required to confirm the county where you live to make sure it is in our service area. Your driver’s license or a bill with your name and address on it may be used to find you the best location for services.

Burke uses a sliding scale to set your costs at Burke, and your income tells us what you will be asked to pay for services.

We request your insurance card so that we know what insurance, if any, to file on.

What counties does Burke serve?

Burke serves the following counties: Angelina, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, and Tyler.

What if I live outside of Burke’s service area?

Burke may serve anyone seeking Mental Health services, no matter what county you live in. However, we do not have workers that cover any areas outside of our 12-county service area. Therefore, if you live outside one of the counties we serve, you will be asked to come into our nearest Mental Health Clinic to receive all services.

We are not able to provide Intellectual or Developmental Disability Services to individuals living outside our service area.

What does the Intake Process look like?

Intake depends on the type of services you are seeking with Burke. For more on the services provided by Burke and what they offer, choose from Mental Health Services, Intellectual and Developmental Disability Services, or Early Childhood Intervention Services. If you don’t know what type of services you may need, want to talk to someone about services, or are ready to request an intake packet, please call Burke’s Intake department at 936-634-5010, and someone will help you.

Will I see a doctor during my Intake appointment?

You will not. Intake is a process to see if you are eligible for services, what services would help you the most, and starting those services. The only service you will get at the time of intake is assessment and information about services. Appointments for other services will be scheduled at that time.