Burke provides mental health and intellectual and developmental disability services to individuals in 12 East Texas counties (Angelina, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, and Tyler). To make an appointment or for general information about Burke’s mental health services, call 936-634-5010 or 1-866-242-4556.
We understand the concern surrounding COVID-19 across the communities we serve. The health and safety of our clients, their families, and our staff is our top priority. Based on current guidance and our own standards and practices, we remain open and ready to provide exceptional experiences.
Area Hotlines for Help
Burke’s Hotline for Mental Health Crisis: 1-800-392-8343
2-1-1 Texas (Community Resource Information): 2-1-1
COVID-19 Mental Health Support Line: 1-833-986-1919
For more information on these resources and a listing of COVID-19 call centers in our service area, please review our resource guide. Available in ESPAÑOL.
Information for Clients and Visitors
We ask all clients and visitors to our buildings to wear a mask, to use social distancing (6 feet from other individuals), and to practice hand hygiene. Masks and hand sanitizer will be provided.
Burke is screening all individuals who present to our programs using questions provided by the Centers for Disease Control and Prevention (CDC), and by taking temperatures. If the screening indicates possible symptoms of or exposure to the virus, individuals are provided with services by phone or telehealth and encouraged to seek a medical opinion.
Only the individuals who need to be seen and their guardian, if necessary, should come to our clinics. We are trying to reduce traffic and maintain social distancing. Once you check in inside the clinic, you may be asked to wait in your vehicle and will be called in when you are able to be seen.
If you have questions or concerns about this information, please reach out to the clinic or program staff. Please call the office and our staff will reschedule your appointment if needed.
How is Burke preparing for COVID-19?
Our primary duty is to safeguard the health and wellbeing of our clients and staff by preventing the spread of infection at our offices.
- We are continuously monitoring, reviewing, and improving our response as the situation evolves.
- We are keeping all employees updated with any new recommendations for preventing the spread of COVID-19.
- We are requiring sick employees to stay home.
- We are increasing awareness of all of our staff to be alert for signs and symptoms of COVID-19.
- Our practices employ proper environmental cleaning techniques.
- We are practicing safe hand hygiene in all of our facilities.
- We are proactively alerting clients who are ill or exposed to COVID-19 how they can receive help.
Practice Everyday Prevention
As you touch people, surfaces, and objects throughout the day, you accumulate germs on your hands. You can infect yourself with these germs by touching your eyes, nose, or mouth.
- COVID-19 vaccines are safe and effective.
- Everyone 12 years of age and older is now eligible to get a free COVID-19 vaccination.
- Learn about the different vaccines available.
- Search vaccines.gov, text your zip code to 438829, or call 1-800-232-0233 to find COVID-19 vaccine locations near you.
The CDC and World Health Organization recommend following the standard precautions for avoiding respiratory viruses:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Always wash hands with soap and water if hands are visibly dirty.
- Avoid sharing phones, dishes, glasses, bedding, and other household items if you’re sick.
- Clean and disinfect surfaces you often touch. Stay home from work, school, and public areas if you’re sick.
Helpful Publications (for download and distribution)
Managing Your Stress – Tips include identifying the signs of stress and healthy ways to relieve stress.
Suicide Prevention Bookmark – Includes signs someone may be thinking about suicide, steps for providing help, and supportive resources.
Prevención del suicidio – (Bookmark in ESPANOL) – Incluye signos de que alguien puede estar pensando en suicidarse, pasos para brindar ayuda y recursos de apoyo.
National Alliance on Mental Illness (NAMI): COVID-19 Information and Resources
National Child Traumatic Stress Network (NCTSN): Parent/Caregiver Guide to Helping Families Cope with the Coronavirus Disease 2019
Texas Department of State Health Services: COVID -19 Information
Centers for Disease Control and Prevention (CDC): Coronavirus (COVID-19) Information