We understand the concern surrounding COVID-19 across the communities we serve. The health and safety of our clients, their families, and our staff is our top priority. Based on current guidance and our own standards and practices, we remain open and ready to provide exceptional experiences.

Area Hotlines for Help
Burke’s Hotline for Mental Health Crisis: 1-800-392-8343
2-1-1 Texas (Community Resource Information): 2-1-1
COVID-19 Mental Health Hotline: 1-833-986-1919
For more information on these resources and a listing of COVID-19 call centers in our service area, please review our resource guide. Available in ESPAÑOL.

Clients with Upcoming Appointments
For Mental Health clients, appointments scheduled for prescriber services will continue but most are done by phone. Injections will occur at the clinic. Instructions will be given to you with appointment reminder calls. For all other scheduled appointments, your direct care provider will contact you by phone. Please call your local clinic if you have any questions.

Burke is screening all individuals who present to our programs, as well as staff, using questions provided by the Centers for Disease Control and Prevention (CDC). If the screening indicates possible symptoms of or exposure to the virus, individuals are provided with services by phone or telehealth and encouraged to seek a medical opinion. Medication refills and crisis services will still take place, and other services will be provided by phone in these cases.

Screening Questions
To protect you and those around you, we will ask the following questions:

  1. In the last 14 days, have you had an onset of cough or shortness of breath or difficulty breathing?
    Or at least two of the following:
    Fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
  2. Have you had close contact, within 14 days, with someone with COVID-19 (coronavirus) or under investigation for COVID-19?

If you are usually seen in your home, you will receive a screening call before staff conduct home visits. At this time home-based services are being scaled back in the interest of safety.

Only the individuals who need to be seen and their guardian, if necessary, should come to our clinics. We are trying to reduce traffic and maintain social distancing. Once you check-in inside the clinic, you will be asked to wait in your vehicle and will be called in when you are able to be seen.

If you have questions or concerns about this information, please reach out to the clinic or program staff. Please call the office and our staff will reschedule your appointment if needed.

How is Burke preparing for COVID-19?
Our primary duty is to safeguard the health and wellbeing of our clients and staff by preventing the spread of the infection at our offices.

  • We are continuously monitoring, reviewing, and improving our response as the situation evolves.
  • We are keeping all employees updated with any new recommendations for preventing the spread of COVID-19.
  • We are requiring sick employees to stay home.
  • We are increasing awareness of all of our staff to be alert for signs and symptoms of COVID-19.
  • Our practices employ proper environmental cleaning techniques.
  • We are practicing safe hand hygiene in all of our facilities.
  • We are proactively alerting clients who are ill or exposed to COVID-19 how they can receive help.
  • Employees who travel to areas identified by the CDC with a “Level 2-3 Travel Health Notice, as well as any cruise ship trips will be required to extend their time away from the office by an additional 14 days for home self-monitoring.

COVID-19 Symptoms
Signs and symptoms of COVID-19 may appear 2 to 14 days after exposure. Review the range of symptoms on CDC’s COVID-19 webpage.

The severity of COVID-19 symptoms can range from very mild to severe. The elderly (over 60), and others who have existing medical conditions, such as heart disease, diabetes, and lung disease may be at higher risk of serious illness. This is similar to what is seen with other respiratory illnesses, such as influenza.

Practice Everyday Prevention
As you touch people, surfaces, and objects throughout the day, you accumulate germs on your hands. You can infect yourself with these germs by touching your eyes, nose or mouth.

Although there is no vaccine available to prevent infection with the new coronavirus, you can take steps to reduce your risk of infection. CDC and World Health Organization recommend following the standard precautions for avoiding respiratory viruses:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Always wash hands with soap and water if hands are visibly dirty.
  • Avoid sharing phones, dishes, glasses, bedding and other household items if you’re sick.
  • Clean and disinfect surfaces you often touch. Stay home from work, school, and public areas if you’re sick.

Helpful Resources
National Alliance on Mental Illness (NAMI): COVID-19 Information and Resources

National Child Traumatic Stress Network (NCTSN): Parent/Caregiver Guide to Helping Families Cope with the Coronavirus Disease 2019

Texas Department of State Health Services: COVID -19 Information

Centers for Disease Control and Prevention (CDC): Coronavirus (COVID-19) Information