We understand the growing concern surrounding COVID-19 across the communities we serve. The health and safety of our clients, their families, and our staff is our top priority. Based on current guidance and our own standards and practices, we remain open and ready to provide exceptional experiences.
Area Hotlines for Help
Burke’s Hotline for Mental Health Crisis: 1-800-392-8343
2-1-1 Texas (Community Resource Information): 2-1-1
COVID-19 Mental Health Hotline: 1-833-986-1919
For more information on these resources and a listing of COVID-19 call centers in our service area, please review our resource guide. Available in ESPAÑOL.
Clients with Upcoming Appointments
For Mental Health clients, appointments scheduled for doctor and nurse services will continue as usual at the clinics. For all other scheduled appointments, your direct care provider will contact you by phone. Please call your local clinic if you have any questions.
Burke is screening all individuals who present to our programs, as well as staff, using questions provided by the Centers for Disease Control and Prevention (CDC). If the screening indicates possible symptoms of or exposure to the virus, individuals are sent home and encouraged to seek a medical opinion if their behavioral health needs are not urgent. Medication refills and crisis services will still take place, and other services will be provided by phone in these cases.
Screening questions are:
1. Do you have any symptoms of a respiratory infection such as fever, cough, and shortness of breath?
2. Have you disembarked from a cruise ship, or had traveled to any location where COVID-19 is prevalent within the last 14 days?
3. Have you had close contact, within 14 days, with someone with COVID -19 (coronavirus) or under investigation for COVID-19?
If you are usually seen in your home, you will receive a screening call before staff conduct home visits. At this time home-based services are being scaled back in the interest of safety.
Only the individuals who need to be seen and their guardian, if necessary, should come to our clinics. We are trying to reduce traffic and maintain social distancing. Once you check-in inside the clinic, you will be asked to wait in your vehicle and will be called in when you are able to be seen.
If you have questions or concerns about this information, please reach out to the clinic or program staff. Please call the office and our staff will reschedule your appointment if needed.
A Note to Our Higher Risk Clients
As the virus continues to spread, we want to protect and safeguard the most vulnerable – the elderly, people with serious chronic medical conditions like heart disease, diabetes, and lung disease. This includes those with cancer, organ transplant, immune deficiency, and those on some medications that suppress their immune system. Elderly and higher-risk individuals should consider changing any routine, non-urgent visits to a later date.
How is Burke preparing for COVID-19?
Our primary duty is to safeguard the health and wellbeing of our clients and staff by preventing the spread of the infection at our offices.
- We are continuously monitoring, reviewing and improving our response as the situation evolves.
- We are keeping all employees updated with any new recommendations for preventing the spread of COVID-19.
- We are encouraging sick employees to stay home.
- We are increasing awareness of all of our staff to be alert for signs and symptoms of COVID-19.
- Our practices employ proper environmental cleaning techniques.
- We are practicing safe hand hygiene in all of our facilities.
- We are proactively alerting clients who are ill, exposed to COVID-19 or those who have recently visited high-risk countries to reschedule appointments.
- Employees who travel to areas identified by the CDC with a “Level 2-3 Travel Health Notice, as well as any cruise ship trips will be required to extend their time away from the office by an additional 14 days for home self-monitoring.
Signs and symptoms of COVID-19 may appear 2 to 14 days after exposure and can include:
- Dry Cough
- Shortness of breath
The severity of COVID-19 symptoms can range from very mild to severe. The elderly (over 60), and others who have existing medical conditions, such as heart disease, diabetes, and lung disease may be at higher risk of serious illness. This is similar to what is seen with other respiratory illnesses, such as influenza.
Practice Everyday Prevention
As you touch people, surfaces, and objects throughout the day, you accumulate germs on your hands. You can infect yourself with these germs by touching your eyes, nose or mouth.
Although there is no vaccine available to prevent infection with the new coronavirus, you can take steps to reduce your risk of infection. CDC and WHO recommend following the standard precautions for avoiding respiratory viruses:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- Always wash hands with soap and water if hands are visibly dirty.
- Avoid sharing dishes, glasses, bedding and other household items if you’re sick.
- Clean and disinfect surfaces you often touch. Stay home from work, school, and public areas if you’re sick.
National Alliance on Mental Illness (NAMI): COVID-19 Information and Resources
National Child Traumatic Stress Network (NCTSN): Parent/Caregiver Guide to Helping Families Cope with the Coronavirus Disease 2019
Texas Department of State Health Services: COVID -19 Information
Centers for Disease Control and Prevention (CDC): Coronavirus (COVID-19) Information